WhatsApp Gateway API - Frequently Asked Questions
- Add the gateway's number (i.e. the secret number) to your phone's contact.
- Open WhatsApp on your iPhone / Android phone.
- Send a "Hi" message to the gateway from your phone's WhatsApp.
- Expect a confirmation message from the gateway.
Watch the following video to understand how the gateway works:
After you pay for the subscription, you should receive an email that contains your personalized CLIENT ID and CLIENT SECRET. If you don't receive the email, just contact us with your PayPal transaction ID.
Now, follow the language-specific instructions to send your first message:
This video demonstrates what you need to do to send your first message:
No. This is by design. The goal is to prevent spamming.
Imagine this: When you receive an unsolicited message from a person not in your contact list, what would you do? You would probably get angry and report it to WhatsApp as SPAM. Makes sense?
Now, if you were allowed to send messages to anyone without pre-registration, the recipients of your message (i.e. your customers) would very likely do the same thing, i.e. get angry and report your message as SPAM. You don't want to make your customers angry, do you? That's why pre-registration is required.
Yes, in some cases.
If you speak English, you and your users register with the gateway by sending a "Hi" message to the gateway.
If you speak Arabic, Chinese, Dutch, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish or Ukrainian, you can do so in your native language now!
Just say one of the following: 嗨, 你好, 安安, こんにちは, ハイ, Ching, Ciao, Hai, Hallo, Hola, Hoi, Oi, Salut, Здравствуй, Привіт, नमस्ते, היי, ﻡﺮﺤﺑﺍ
Watch the following video for a demo:
Yes, the Enterprise Gateway should be able to help you.
No. And you should be happy to hear this.
Why? Imagine the opposite. If anyone can send messages to people using YOUR identity without your approval, is that scary? I think it is very scary. It can lead to unimaginable bad consequences.
But if you have a new local SIM card which does not yet have a WhatsApp account, we will be able to link this new number to your Enterprise Gateway.
If you want to send WhatsApp messages to your users, you need to first subscribe to a Forever Green plan.
See the table below to understand what the Forever Green plan and Enterprise Solution have to offer:
Auto-upgrade to Forever Green.
Auto-Renew option available.
Max is 24 months.
The Enterprise Gateway may be able to help you.
Yes, the Enterprise WhatsApp gateway will allow you to do that.
We have recently added some new API to send images and documents (such as PDF files). Please check out these guides for details:
Note that the above API is in Beta and therefore can be unstable at times. Use it at your own discretion.
Yes! We have added this new REST API to allow you to send messages to a WhatsApp group.
Make sure you have already registered with the gateway. Refer to the answer to the very first question for more details.
If you have already registered, make sure you specify the correct destination number (i.e. your own WhatsApp number including the country code) in your source code.
If you have checked all the above, give it some time because it can take up to 10 minutes for the gateway to process the messages in the queue.
It is possible. Although we make every effort to prevent spamming (which will surely cause our service to be banned), there's still a chance that WhatsApp can block our gateway for no reason. If that happens, our gateway will stop working immediately.
Yes. The API reference has the details.
We are glad that you asked. You can help us by NOT sending too many messages too often. We are on the same boat after all. If the boat sinks, all of us drown.
As mentioned above, the gateway might have been blocked and we may have switched to a new gateway number. Contact us for more details if it happens to you.
Given the possibility that WhatsApp may ban our gateway's number for no reason, we recommend our users consider switching to Telegram (it's another instant messaging technology. Just like WhatsApp. But it's more reliable and powerful.). When you do, our Telegram Gateway API will be able to help you.
Yes, please contact us with your Client ID.
We respond to all inquiries. If you don't receive a reply within 24 hours, it's likely that you might have left a wrong email address. Send in your inquiry again with a correct email address.
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