WhatsApp Gateway API - Frequently Asked Questions
Developers / programmers are our target audience. In order to use our API, you need to have some programming experience and the ability to strictly follow steps as described in the documentation.
If you do not meet this requirement, we suggest that you think twice before subscribing to our services.
Thank you for your interest in our services.
First, you subscribe to a plan that suits your needs. We recommend you choose a plan with the Trial option.
Then, you will receive a confirmation email for your subscription. Read the instructions in the email entirely.
You need to follow and complete each and every step carefully and patiently. If you miss one of the steps, it won't work for you.
Look in both of your INBOX and SPAM folders of your email account. Most of our customers who had this issue found it in their SPAM folder.
Also, if you have more than one email accounts, make sure you check all of them.
Contact us if you still can't find the confirmation email after you have done all the above.
- Add the gateway's number (i.e. the secret number) to your phone's contact.
- Open WhatsApp on your iPhone / Android phone.
- Send a "Hi" message to the gateway from your phone's WhatsApp client.
- Expect a confirmation message from the gateway.
Watch the following video to understand how the gateway works:
That's probably because the "other people" did not register with the gateway. Ask them to say "Hi" to the gateway from their WhatsApp client like you did. If you are still confused, read the answer to the previous question.
After you pay for the subscription, you should receive an email that contains your personalized CLIENT ID and CLIENT SECRET. If you don't receive the email, just contact us with your PayPal transaction ID.
Now, follow the language-specific instructions to send your first message:
This video demonstrates what you need to do to send your first message:
Basically no. You cannot do this with the Forever Green plan. The goal is to prevent spamming.
Imagine this: When you receive an unsolicited message from a person not in your contact list, what would you do? You would probably get angry and report it to WhatsApp as SPAM. Makes sense?
Now, if you were allowed to send messages to anyone without pre-registration, the recipients of your message (i.e. your customers) would very likely do the same thing, i.e. get angry and report your message as SPAM. You don't want to make your customers angry, do you? That's why pre-registration is required.
No. We are against spamming. Please read the answer to the above question to understand the details.
Yes, in some cases.
If you speak English, you and your users register with the gateway by sending a "Hi" message to the gateway.
If you speak Arabic, Chinese, Dutch, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish or Ukrainian, you can do so in your native language now!
Just say one of the following: 嗨, 你好, 安安, こんにちは, ハイ, Ching, Ciao, Hai, Hallo, Hola, Hoi, Oi, Salut, Здравствуй, Привіт, नमस्ते, היי, ﻡﺮﺤﺑﺍ
Watch the following video for a demo:
Yes, the Enterprise WhatsApp Gateway should be able to help you.
No. And you should be happy to hear this.
Why? Imagine the opposite. If anyone can send messages to people using YOUR identity without your approval, is that scary? I think it is very scary. It can lead to unimaginable bad consequences.
But if you have a new local SIM card which does not yet have a WhatsApp account, we will be able to link this new number to your Enterprise WhatsApp Gateway.
If you want to send WhatsApp messages to your users, you need to first subscribe to a Forever Green plan.
See the table below to understand what the Forever Green plan and Enterprise Solution have to offer:
Auto-upgrade to Forever Green.
Auto-Renew option available.
Max is 12 months.
Here are the limits on the size of the message for different message types:
- Text: 800 characters max
- Image: 2 MB max
- Document (e.g. PDF): 3 MB max
Send yourself the text messages in the left column and see what you get.
Good job! (y)
This is bad! (n)
This is bad!
Happy face :-)
Being naughty :-p
No comment :-|
Love you <3
Smiling eyes ^_^
If you don't send any message for 24 hours or more, then the first message you send after that will mark the beginning of your 24-hour quota period.
The Enterprise WhatsApp Gateway may be able to help you.
Yes, the Enterprise WhatsApp gateway will allow you to do that.
We have recently added some new API to send images and documents (such as PDF files). Please check out these guides for details:
Note that the above API is in Beta and therefore can be unstable at times. Use it at your own discretion.
Yes! We have added this new REST API to allow you to send messages to a WhatsApp group.
It is possible. Although we make every effort to prevent spamming (which will surely cause our service to be banned), there's still a chance that WhatsApp can block our gateway for no reason. If that happens, our gateway will stop working immediately.
We are glad that you asked. You can help us by NOT sending too many messages too often. We are on the same boat after all. If the boat sinks, all of us drown.
As mentioned above, the gateway might have been blocked and we may have switched to a new gateway number. Contact us for more details if it happens to you.
Check the status code and the output from your REST API call. Take the remediation steps accordingly.
- Observe your daily quota.
- Wait 24 hours and your daily quota will be reset.
- You attempted to send a document / an image but you probably forgot to specify its content in your API call.
- Review your source code and specify the content.
- Check your destination number and make sure that it includes the country code as well.
- If you still get this error after including the country code in your destination number, contact us and we will investigate this with you.
- Check your CLIENT ID and CLIENT Secret. You probably had a typo in them.
- If you can't find any typo in them, your account has probably expired. Renew your account immediately.
Yes, you can cancel your subscription any time. By canceling your subscription, you stop all future payments that are scheduled to happen if you are on an Auto-Renewal plan. Just contact us and we will give you further instructions.
We respond to all inquiries by email. If you don't receive a reply within 36 hours, it's likely that you might have put down a wrong email address. Send in your inquiry again with your correct email address.
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